RENTAL TERMS AND CONDITIONS
Payment can be made in the following ways by e-transfer (to firstname.lastname@example.org), cash, cheque made payable to Jamison Rae Management or Visa/Mastercard. A processing fee of 3% is added to all credit card purchases. If the customer submits a cheque that is subsequently returned, the customer will be required to pay in cash, e-transfer or credit card. A $30 fee is charged on all returned cheques.
CONFIRMATION OF ORDER
A deposit equal to 40% of the total invoice amount, a valid credit card number on file and the customer’s signature on the rental agreement is required to reserve the order. The deposit is non-refundable. The balance of the order is due fourteen (14) days before the event date. If full payment is not received fourteen (14) days before the event date, Refined Furniture reserves the right to rent the tables and/or benches to someone else with no refunds to the deposit.
CHANGES AND CANCELLATIONS
All reductions or cancellations must be made 30 days prior to the event date.
Between 14 days and 30 days prior to the event, the amount an order can be reduced by is 20%. Any reductions past this will still be required to pay for 80% of the total invoice. This allows us to better manage the inventory available to rent to all our customers.
For example, if you reserved 15 tables, and wish to make a reduction, you can reduce it by 3 tables (15*20%=3) at no charge. You will need to pay for no less than 12 tables, even if your final numbers end up requiring less than 12 tables.
The full invoice amount is still payable regardless of changes after the fourteen (14) days. This covers the cost of lost opportunity for turning away potential customers as the day the customer pays the deposit, the item(s) reserved are made unavailable to other potential customers.
If the customer cancels the entire reservation more than 30 days before the event, the customer will forfeit the initial 40% deposit. If the customer cancels the entire reservation within 30 days of the event, the entire invoice is still due.
If the customer wishes to add additional tables and/or benches, Refined Furniture will do their best to accommodate the customer’s needs, subject to item availability. The customer will be billed separately for these items. To make any changes, please call or email Refined Furniture.
CREDIT CARD TERMS
A valid credit card must be kept on file. The customer authorizes Refined Furniture to charge the credit card on file to pay for unpaid balance, cleaning fee, replacement fee, damages, extended load in/load out fee and late return fee. We use a secure site called Square to store all credit card information.
If the credit card on file becomes invalid, expires, or Refined Furniture is unable to authorize it, an updated, valid credit card will be required to keep this agreement intact.
Our standard delivery fees are outlined below.
Within Kelowna and West Kelowna $250
Lake Country or Peachland $350
Vernon, Fintry, Penticton $450
Delivery includes driving tables and/or benches to the drop off location, unloading the items, and setting up the tables. The delivery team of Refined Furniture will leave the tables, set up, and/or benches in the room or area they are needed but are not responsible for the final placement of where the tables and/or benches are required to be.
Round Trip Delivery: Delivery fees are based on a two-way trip (one to deliver and one to pick-up). If additional trips are required, the customer will be billed accordingly. For weddings, if the ceremony and reception are in two separate locations and the rental items are required at each location, additional delivery fees will apply. The listed contact in charge on the day of the event must be present upon delivery to sign the delivery slip and accept the items suitable for use. If the main contact is unavailable, a responsible adult (21 years of age or older) may sign for delivery if Refined Furniture and the customer have agreed to it on the day of the event.
Extended Load In/Out or Non-Standard Deliveries: Standard delivery fee includes drop off at the lowest level of the structure. Certain sites require labor intensive load in/out (including elevators and stairs) and these logistical details must be arranged prior to the event. These details must be disclosed prior to the signing of this agreement so that an accurate quote can be provided. Labor intensive deliveries range from an additional $50 - $250. If the delivery team of Refined Furniture discovers a special delivery situation or non-standard delivery situation upon arrival, the credit card on file will be charged.
Return Pick-up: If items are not accessible upon pick-up, an additional day rental fee and additional trip fee will be charged, regardless of fault. It is not Refined Furniture’s responsibility to ensure the items are ready for pick-up. If tables and/or benches are not accessible to be picked up within three (3) days of the event date, replacement fees will be assessed on top of the rental fees - no refunds, no exceptions.
The rental rate is based on a 24-hour rental. Should the customer need the items for longer, please contact Refined Furniture and ask about our rates for multiple days.
CONDITION OF RETURNED ITEMS
Please have tables and or benches clean and dry upon pick up. Please use a mild soap (no abrasive cleaners or scrubbing). If items are returned dirty, a cleaning fee of $25/item will apply. No burning candles on the tables are allowed - as the melted wax can damage the table.
Within one week (7 days) of the event date, items will be checked over for damage by Refined Furniture. If damage beyond normal wear and tear is found, the customer will be notified and charged according to the level of damage.
The Customer agrees to pay for any incidents including, but not limited to, damaged, lost, altered, or stolen items. Except for reasonable rental usage, all items must be returned in their normal condition. For each item returned that is damaged beyond repair (to be determined by Refined Furniture), the customer agrees that the credit card on file will be charged the replacement fee. If the damaged item(s) can be repaired (as determined by Refined Furniture), the repair costs will be charged to the card on file.
If items are missing after pickup, that is, fewer items are returned than were signed for upon delivery, the full replacement cost will be billed for each missing item.
The customer is responsible for the goods from the time of delivery until the items are returned to Refined Furniture. Be sure that all items are secure and protected from the weather while they are in the customer’s possession.
WEATHER RELATED ISSUES
Refined Furniture does not issue refunds for any reason, including inclement weather. The client assumes all risks and hardships involved with having an outdoor event. If the client chooses to chance the weather, the client assumes full responsibility for wind and weather damages. If Refined Furniture’s delivery team arrives for a delivery and the weather is bad or impending, someone from Refined Furniture will call the customer or the listed contact person to discuss options.
The customer gives Refined Furniture permission to use the photos that are taken at the event for use on our website, Instagram, Facebook, and for marketing materials. This is with the understanding that the customer will not profit from these photos in any way.
Rental items are charged for time out, not for use. No refunds are given for items that were not used during the event.
MISUSE OF ITEMS
Upon delivery, if the delivery team of Refined Furniture perceives that misuse will occur, the items will not be delivered, and no refunds will be issued. Misuse would be using the item for anything other than what the item is intended for.
We will not be held liable for any injury, damage or death that occurs from use or misuse of our items.
It is important the customer looks into their own event insurance or party insurance for their event.
The Customer hereby freely, voluntarily and without duress releases Refined Furniture from any liability or claim that the Customer may have against Refined Furniture with respect to, any loss, expenses, penalties, damages, costs or personal injuries, illness including death suffered by the Customer, their guests or anyone else by reason of transportation, handling, operation or use of rental tables and/or benches. The Customer understands and acknowledges that this release discharges Refined Furniture from any and all liability or claim that the Customer may have against Refined Furniture. The Customer agrees to use the tables and/or benches solely at their own risk. The Customer does hereby release and forever discharge and hold harmless Refined Furniture and its successors and assigns from any and all liability claims, and demands of whatever kind of nature, either in law or in equity, which arise or may hereafter arise from Customer’s possession and use of Refined Furniture tables and/or benches.